Shipping

POSTAGE


AUSTRALIAN ORDERS

All items posted within Australia are a flat rate of $8

Express post can be arranged at an additional cost of $4 if neccessary,by purchasing the additional express shipping product. 


INTERNATIONAL ORDERS

If you wish to place an order from overseas we now have a Flat rate worldwide shipping rate of $15. Each product will have a selection of "everywhere else" , which covers all countries outside Australia. New Zealanders feel free to select Australian checkout as it is very close and similar cost to our Australian shipping rate.Selected products that are extremely large or heavy do not have a worldwide checkout option. If you require theses please contact admin@stonecoldchillers.com.au and we can generate a paypal invoice based on weight for you.




PRE ORDERS


Pre-order items will be specifically noted in the item description. This means the item is not currently in stock. We hold pre-orders for only particular items for a period of 1 week, and then place order with our supplier. (Time period will be noted in item description). We will also note an 'estimated date of delivery'. This is when we expect the goods to arrive on your door step (Australian orders only) *International orders vary dependent on your country's shipping*


Please note this is an ESTIMATED time and may vary due to reasons outside of our control, but we will always keep you up to date with changes if applicable.



RETURNS/EXCHANGES



Stone Cold Chillers only accept refunds/exchanges in the case that the product is faulty so please choose carefully as we will not exchange for change of mind. All items are quality checked before being posted so we can not be responsible for damages incurred in transit. We will assess each scenario on a case by case basis so please email admin@stonecoldchillers.com.au with any queries.